What it is
The Crisis Assistance Program benefits customers affected by a major event in their life — such as sudden medical expenses, job loss, separation, or divorce.
The program pays half of your sewer bill, up to $300, as a one-time annual credit applied directly to your account, with the remaining balance set up on a payment plan.
How it works
Since February 2024 the Sewer District administers the program directly — call NEORSD customer service at 216-881-8247 (applications no longer go through CHN). The crisis must have occurred within the past 6 months, with some form of proof, and you need a disconnection notice on the account. There’s no income test, and renters responsible for the bill can apply.
How Gesher helps
A crisis is exactly the wrong time to decode paperwork. Bring us the bill and whatever proof you have — we’ll assemble the rest, and check whether the same documents qualify you for the ongoing 40% water/sewer discount too.